Terms of Service
Effective Date: February 1, 2026
Thank you for using Team HAI service (hereinafter referred to as 'Service') provided by INUSCOMMUNITY Co., Ltd. (hereinafter referred to as 'Company'). These Terms govern the rights, obligations, and responsibilities between the Company and members in using the Service. Please read these Terms carefully before using the Service.
Article 1 (Purpose)
These Terms govern the rights, obligations, responsibilities, and other necessary matters between the Company and members regarding the use of Team HAI service (AI Search Optimization SaaS Platform, hereinafter referred to as 'Service') provided by INUSCOMMUNITY Co., Ltd.
Article 2 (Definitions)
The definitions of terms used in these Terms are as follows:
- "Service" refers to the Team HAI platform provided by the Company, including AI search engine optimization (AIGEO), SEO, AEO, GEO analysis and optimization, content generation, performance monitoring, and other features.
- "Member" refers to an individual or corporation that has agreed to these Terms and entered into a service agreement with the Company.
- "Organization" refers to a work unit created by a member within the Service for brand management, team collaboration, and other functions.
- "Subscription" refers to the right to use the Service according to the plan selected by the member.
- "Content" refers to all forms of information including text, images, and data that are created, stored, or analyzed through the Service.
Article 3 (Effect and Amendment of Terms)
Matters regarding the effect and amendment of these Terms are as follows:
- These Terms become effective when posted on the Service screen or notified to members through other means.
- The Company may amend these Terms within the scope that does not violate relevant laws, and when amended, will post the effective date, reasons for amendment, and current terms on the Service screen at least 7 days before the effective date.
- If a member does not agree to the amended Terms, they may discontinue use of the Service and withdraw. If the member continues to use the Service after the effective date of the amended Terms, they are deemed to have agreed to the amendments.
- In the event of important changes to any policy, including the Terms of Service, Privacy Policy, or AI Terms of Service, the Company will notify members separately via in-service notices, email, or other means.
Article 4 (Service Content)
The main content of the Service provided by the Company is as follows:
- AIGEO Score Diagnosis: Analyzes and scores the website's AI search engine optimization status.
- AI Exposure Analysis: Analyzes brand exposure across major AI platforms including ChatGPT, Gemini, and Perplexity.
- CDJ/CEP Analysis: Supports marketing strategy development by analyzing Customer Decision Journey and Category Entry Points.
- Content Studio: Generates various brand-optimized content using AI.
- Performance Monitoring: Monitors performance indicators including AI search rankings, SOV (Share of Voice), and keyword tracking.
Article 5 (Products and Payment)
Matters regarding service product fees and payment are as follows:
1. Subscription Products
| Plan | Key Features | Price |
|---|---|---|
| BASIC | Basic diagnosis, limited usage | $74/month |
| EXPERT | Full features, team collaboration | $374/month |
| ENTERPRISE | Custom features, dedicated support | Contact us |
- Subscription products are billed automatically as a one-month (monthly) or annual subscription, and service tokens are provided based on the billing date.
- Plan changes (upgrades/downgrades) are available during the subscription period, and prorated charges will apply.
- Service tokens included in the subscription plan are reset on each billing date. Unused remaining service tokens do not carry over to the following month and expire on a monthly basis.
2. Service Token Products
Separately from subscription products, we offer 'Service Token Products' for purchasing additional service tokens. Service Token Products are completely independent from subscription products, are purchased via one-time payment, and the following terms apply:
- Service Token Products can only be purchased by members with a valid subscription (paid plan or trial).
- Service Token Products are additional purchases of service tokens consumed by AI features (content generation, analysis, diagnostics, etc.) and are not cash-equivalent products.
- Token usage order: Service tokens included in the subscription plan are deducted first. Additionally purchased service tokens are deducted only after all subscription tokens have been exhausted.
- Additionally purchased service tokens carry over to the following month regardless of the subscription period, and are valid for one (1) year from the date of purchase. Any remaining service tokens (including bonuses) automatically expire one year after purchase and cannot be restored or refunded.
- However, if the subscription is cancelled or the account is withdrawn, remaining additionally purchased service tokens will automatically expire.
- If bonus tokens are included with a Service Token Product, bonus tokens are provided under the same terms as the purchased tokens.
- The types, prices, and bonus rates of Service Token Products may be changed according to Company policy, and changes will be announced within the Service.
Article 6 (Cancellation and Refunds)
Matters regarding product cancellation and refunds are as follows:
1. Subscription Products
- Full refund is available within 7 days of payment if the Service has not been used.
- Once the Service has been used, refunds are not available regardless of the usage period.
- Cancellation and refund requests can be made through the settings menu within the Service or through customer support.
2. Service Token Products
- Service Token Products are separate from subscription products, and different cancellation and refund criteria apply.
- Cancellation and a full refund are available only if the purchased service tokens have not been used at all, within 14 days (2 weeks) of purchase.
- If any portion of the service tokens has been used, cancellation and refunds are not available regardless of the remaining balance. Cancellation and refunds are also not available after 14 days (2 weeks) from the date of purchase.
- Bonus tokens are not included in the refund calculation, and bonus tokens will also be reclaimed upon refund.
- Upon subscription cancellation or account withdrawal, remaining additionally purchased service tokens (including bonuses) will automatically expire, and no refund will be issued. In addition, additionally purchased service tokens automatically expire one year after the date of purchase, and expired tokens are non-refundable.
3. General Provisions
· Payment and transaction records are retained for 5 years from the date of payment in accordance with relevant laws, including the Act on the Consumer Protection in Electronic Commerce.
· Service tokens are not cash-equivalent products and cannot be exchanged for other products, transferred, or converted to cash.
Article 7 (Member Obligations)
Members shall not engage in the following activities:
- Using others' information or registering false information
- Copying, distributing, promoting, or commercially using information obtained through the Service without prior consent from the Company
- Infringing on the intellectual property rights of the Company or third parties
- Interfering with stable service operation or placing excessive load on the system
- Other activities that violate relevant laws or terms of use set by the Company
Article 8 (Intellectual Property Rights)
Intellectual property rights for all content, software, technology, and designs included in the Service belong to the Company. Copyright for content created by members through the Service belongs to the members, and the Company may use such content within the scope of providing the Service. Members shall not copy, transmit, publish, distribute, broadcast, or otherwise use for commercial purposes or allow third parties to use information with intellectual property rights belonging to the Company without prior consent.
Article 9 (Restriction and Suspension of Service Use)
The Company may restrict or suspend service use in the following cases: 1. When a member violates these Terms 2. When causing serious obstacles to service operation 3. When there are other reasonable grounds The Company may temporarily suspend the Service due to unavoidable reasons such as natural disasters, system inspection, or maintenance, and will provide advance notice. However, in urgent cases, notice may be provided afterwards.
Article 10 (Disclaimer)
The Company is not liable for damages caused by the following:
- Service interruption due to force majeure such as natural disasters, war, or terrorism
- Service usage problems due to member's fault
- Damages arising from member's failure to achieve expected revenue through the Service or from selection or use of Service materials
Article 11 (Dispute Resolution)
In case of disputes between the Company and members regarding service use, both parties shall negotiate in good faith to resolve the dispute. If negotiation fails, either party may file a lawsuit with the competent court according to relevant laws, and the Seoul Central District Court shall be the court of first instance.
Article 12 (Miscellaneous)
Matters not specified in these Terms and interpretation of these Terms shall be governed by relevant laws and customs. The Company may establish separate terms or policies applicable to specific services if necessary, and such content will be posted on the Service screen. The Company's Privacy Policy and AI Terms of Service apply together with these Terms, and members are deemed to have agreed to those policies upon registration. In the event of important changes to any policy, including the Terms of Service, Privacy Policy, or AI Terms of Service, the Company will notify members separately via in-service notices, email, or other means.